FAQs

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Connect Social

If you’re having trouble connecting your social media account, try the following:
 -Sign out the Mandala Analytics system

-Sign out of your social platform account Leave a period of time (about 1 minute, then re-sign in). Sometimes the social platform's API can lag.

-Sign in again to Mandala’s system and connect socials.

 

To disconnect a social media account:
 -Sign out the Mandala Analytics system

-Sign out of your social platform account Leave a period of time (about 1 minute, then re-sign in). Sometimes the social platform's API can lag.

-Sign in again to Mandala’s system

Channels can be added to your Excluded Channels when creating a campaign at the 3. PLATFORMS AND CHANNELS DETAILS section. You can also Exclude Channels from the dashboard by clicking the Exclude button under the channel’s profile picture.

Exclude Channel is a function that allows you to stop seeing mentions from a particular channel by removing those mentions from your data feed.

To add or remove a Custom Channel, open the Edit Campaign window and scroll down to 3. PLATFORMS AND CHANNELS DETAILS

 

To add or remove focus channels open the Edit Campaign windowand scroll down to 3. PLATFORMS AND CHANNELS DETAILS. Additionally, when browsing mentions you can click on the ‘+” Focus Channel button located under the Channel’s profile picture to add the channel. You can view Focus Channel mentions by clicking Focus Channel near the top left on the dashboard. 

 

Focus Channels are special data lanes that allow users to focus on particular public channels (non-owned channels). Mandala Analytics will prioritize the channels and gather mentions from these channels before any other channels.

Social media providers allow access to their platforms through registered accounts. The only way that the system can access the platform is by connecting a Social Media account.